They called me 26 times the day my payment was due as if I needed a reminder. They will blow up your phone the day your payment is due starting at 8am.
They charge you more money to make a payment on your bill. I do not recommend getting a card through them. I have advised several reps several times about what’s going on and why they have not received a payment they are completely tone deaf as to what’s going on in the world and could give a rats ass about anything besides their money. Customer Service and Upper Management has a stiff upper echelon attitude very bigoted as if they are better than you and only pretend to care about your situation when it’s beneficial to them. Instead consistently add on late fees and call over ten times in one day for payment. I have never been offered a payment plan or any plan at that for the pandemic that is still unraveling because they have none, nothing established to help hundreds of struggling clients they have.
I have had issues being in and out of work and they have zero ways of helping anyone because they only care about profits not about what’s happening around the world. This company is a complete generic version of capital one. I have had issues in the past with them and I still have ongoing issues.
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